Author: Rob Hudelson

Selling a business, including an answering service, can be a complex and multifaceted process. Here’s a step-by-step guide to help you prepare for selling your answering service business: Business Valuation: Determine the value of your answering service business. Consider factors such as financial performance, customer base, contracts, assets, and growth potential. You may want to…Read more

CNAM stands for “Calling Name Delivery” or “Caller ID Name,” and it is a feature of the public switched telephone network (PSTN) that allows the name of the calling party to be displayed on the recipient’s telephone or caller ID device along with the phone number. In other words, when someone receives a call, the…Read more

“Shaken” and “Stir” are terms used in the context of telecommunications and call centers, specifically related to combating fraudulent and spam calls. They refer to a set of protocols and technologies designed to verify the authenticity of incoming calls and ensure that the caller’s identity is legitimate. SHAKEN (Signature-based Handling of Asserted information using toKENs):…Read more

These are trying times for many of us in the answering service business. Increased call volumes and office closings coupled with staff shortages can stress any small business to the breaking point. If you are a Telephone Answering Service that has the capacity to help another answering service in need with *Shift Coverage *Technical Assistance…Read more

Alessandro Michele Designed A Gucci Call Center (— & Yes, It’s Gorgeous) https://www.refinery29.com/en-us/2019/11/8802465/gucci-nine-luxury-call-center

Do you have old, unused TAS equipment sitting around collecting dust! Well try your luck and put that used answering service equipment up or sale.

Many of us have worked in contact centers. It’s never been a particularly glamorous or well-paid job. And there’s now a serious talent shortage. Employers around the globe are facing the most severe recruitment crisis in 12 years, according to the latest Talent Shortage Survey, with 40% of companies surveyed reporting difficulties filling roles. Contact…Read more

JACKSON, Mich. — Ambs Call Center [ambscallcenter.com] is honored to accept the exclusive ATSI 2019 Award of Excellence [atsi.org] for best answering service. This annual award is presented by the Association of TeleServices International [atsi.org] (ATSI) an industry trade association for telephone answering service providers. Now a 16-time winner, Ambs Call Center earned the Sapphire…Read more

An answering service firm can provide a fun, challenging and rewarding working environment. With a variety of tasks and numerous roles, there is a range of answering jobs to suit all personalities. Whether you want to be on the receiving end of calls, assisting callers, supervising team members or training new employees, you’ll find your…Read more

Attention TAS Owners https://www.cbsnews.com/news/beware-new-can-you-hear-me-scam/