Starting a telephone answering service business can be a lucrative venture if done right. Here are the steps to help you get started: Market Research and Planning: Research the telephone…Read more
How to use Voip.ms to build an emergency backup call que with unlimited agents / extensions for less than a $1 month!
Create and fund an account with Voip.ms Create extensions ( sub accounts ) for each softphone / Sip phone. Purchase at least 1 DID to point to the que. Record…Read more
What steps should i take to prepare to sell my answering service business?
Selling a business, including an answering service, can be a complex and multifaceted process. Here’s a step-by-step guide to help you prepare for selling your answering service business: Business Valuation:…Read more
What is CNAM and how does it affect my answering service business?
CNAM stands for “Calling Name Delivery” or “Caller ID Name,” and it is a feature of the public switched telephone network (PSTN) that allows the name of the calling party…Read more
Why is sms text messaging not hipaa compliant and what other options do answering services have?
SMS text messaging is not inherently HIPAA compliant primarily due to security and control concerns related to the transmission and storage of protected health information (PHI). HIPAA (Health Insurance Portability…Read more
What is Shaken / Stir?
“Shaken” and “Stir” are terms used in the context of telecommunications and call centers, specifically related to combating fraudulent and spam calls. They refer to a set of protocols and…Read more
Covid 19 Answering Service Relief
These are trying times for many of us in the answering service business. Increased call volumes and office closings coupled with staff shortages can stress any small business to the…Read more
For the discerning answering service owner seeking inspiration to upgrade their call center.
Alessandro Michele Designed A Gucci Call Center (— & Yes, It’s Gorgeous) https://www.refinery29.com/en-us/2019/11/8802465/gucci-nine-luxury-call-center
Used Answering Service Equipment
Do you have old, unused TAS equipment sitting around collecting dust! Well try your luck and put that used answering service equipment up or sale.
Call Center Culture of Excellence – How to Build it Andrew Mort
Many of us have worked in contact centers. It’s never been a particularly glamorous or well-paid job. And there’s now a serious talent shortage. Employers around the globe are facing…Read more