The Answering Service Forum

Starting a telephone answering service business can be a lucrative venture if done right. Here are the steps to help you get started: Market Research and Planning: Research the telephone…Read more

Create and fund an account with Voip.ms Create extensions ( sub accounts ) for each softphone / Sip phone.  Purchase at least 1 DID to point to the que. Record…Read more

Selling a business, including an answering service, can be a complex and multifaceted process. Here’s a step-by-step guide to help you prepare for selling your answering service business: Business Valuation:…Read more

CNAM stands for “Calling Name Delivery” or “Caller ID Name,” and it is a feature of the public switched telephone network (PSTN) that allows the name of the calling party…Read more

SMS text messaging is not inherently HIPAA compliant primarily due to security and control concerns related to the transmission and storage of protected health information (PHI). HIPAA (Health Insurance Portability…Read more

“Shaken” and “Stir” are terms used in the context of telecommunications and call centers, specifically related to combating fraudulent and spam calls. They refer to a set of protocols and…Read more

These are trying times for many of us in the answering service business. Increased call volumes and office closings coupled with staff shortages can stress any small business to the…Read more

Alessandro Michele Designed A Gucci Call Center (— & Yes, It’s Gorgeous) https://www.refinery29.com/en-us/2019/11/8802465/gucci-nine-luxury-call-center

Do you have old, unused TAS equipment sitting around collecting dust! Well try your luck and put that used answering service equipment up or sale.

Many of us have worked in contact centers. It’s never been a particularly glamorous or well-paid job. And there’s now a serious talent shortage. Employers around the globe are facing…Read more